Supervisa and Visitors Insurance Key factors

When facing a medical emergency, what are the best practices for Supervisa or Visitor's insurance?

Getting in touch with an emergency helpline is the first step.

Medical emergencies can occur at any time to anyone. We often hear stories from our supervises and visitor insurance clients about their difficulties in an emergency. By doing so, we strive to share our experience about methods that can be applied in these types of situations.

In the past, our grandparents didn’t have access to emergency medical services like 911 or ambulances. Another great resource that could prove valuable during these difficult times is Supervise, Visitor, and Travel Insurance.  

If you suffer an injury, accident, or unexpected illness, a travel insurance policy, a visitor’s insurance policy, or a supervisa insurance policy will assist you with your medical care. In this case, a traveller could purchase it before leaving his or her country of origin. You may be able to use it as a safety net for those hefty bills for prescription medicines, hospitalization, ambulances, doctors’ visits, and the repatriation of remains.   Consider the following examples of medical emergencies when purchasing a visitor to Canada, supervisa or travel insurance policy.

Most insurance companies define a medical emergency differently. In general, an unforeseen illness or accident occurs during an insurance coverage period and requires immediate medical attention.

Event examples that are considered emergencies –

Complications of Coronavirus, Bone fracture, Bleeding, Heart attack, Severe or sudden pain, Falling on ice, stroke, high fever, flu, severe allergies or breathing difficulties.

Whenever possible, it’s a good idea to contact the emergency helpline as soon as possible. In addition, you or someone on your behalf should call your insurance provider’s emergency assistance helpline within 24 hours. The 21st century and most other companies may charge you a 20% penalty if you don’t report to your insurers on a timely basis. GMS may charge you 30%. Keeping them informed is essential.

In addition to the insured’s name, policy number, and date of birth, you will also need to provide a brief description of the emergency. A claim number and forms will be provided by the claims department. Along with receipts of medical bills, these forms need to be submitted to the insurance company. As a result, if hospitalization were necessary, the insurance company would pay the bills directly, minus the deductible amount chosen. In addition, you may need to provide proof of travel date, such as a copy of the passport’s stamped pages. Other information, such as a family physician’s note in your home country, may be required in a visitor to Canada & supervisa insurance application.  

Emergency assistance is available 24/7

Phone numbers for companies are listed below.

Destination Travel Group:

– Toll-Free – 1-833-886-1069 (Canada)

– Collect – 1-519-945-1069 (Worldwide)

21st Century:

– Toll-Free – 1-877-882-2957 (Canada & USA)

– Collect – 1-519-251-7856 (Canada) 


– Toll-Free – 1.800.459.6604 (Canada & USA)

– Collect – 905.762.5196 (for all other locations)

Manulife Financial:

– Toll-Free – 1-877-878-0142 (USA and Canada)

– Collect – 1-519-251-5166 (worldwide)


– Toll-Free – 1.800.334.7787 (Canada & USA)

– Collect – 905.667.0587 (for all other locations)

Secure Travel:

– Toll-Free – 1.800.203.8508 (Canada & USA)

– Collect – 416.646.3107 (for all other locations)


Allianz Global Assistance:

– Toll-Free – 1-800-995-1662 (Canada & USA)

– Toll-Free – 00-800-842-08420 / + 800-842-08420 (Worldwide)

– Collect – 416-340-0049 (Worldwide)

Ingle Assurance:

– 416.467.4587 (Canada & USA)

MSH Discover Canada:

– Toll-Free – 1.800.203.8508 (Canada & USA)

– Collect – 416.646.3107 (for all other locations)


– Toll-Free – 1-800-663-0399 (Canada and USA)

– Toll-Free – 001-800-514-9976 (Mexico)

– Collect – 1-604-278-4108 (for all other locations)

Feel free to contact Pankaj Bhatia at 647-640-2222 if you require further assistance